Acceptable Use Policy

Purpose

This Acceptable Use Policy ("AUP") sets out the rules governing the use of Agentifiq's platform, services, APIs, widgets, and infrastructure (collectively, the "Services") by tenant businesses ("tenants"), their authorized users, and any individuals who interact with Agentifiq-powered experiences. This policy applies to all use of the Services regardless of whether such use is direct or through integration with third-party systems.

Agentifiq is committed to providing reliable, ethical AI-powered services. This policy exists to protect the integrity of our platform, the safety of end users, compliance with applicable law, and the quality of experience for all participants. Violation of this policy may result in suspension or termination of access to the Services.

This AUP is incorporated by reference into Agentifiq's Terms of Service. All capitalized terms not defined here have the meanings given in the Terms of Service.

Permitted Uses

The Services are designed for legitimate business use by professional organizations. Permitted uses include, but are not limited to:

• Operating AI Receptionist to handle inbound business calls, route inquiries, and schedule appointments for your organization
• Sending transactional SMS messages to contacts who have provided valid prior express written consent
• Embedding Agentifiq contact and engagement widgets on your business website to capture leads and inquiries
• Managing customer and prospect relationships through the Agentifiq CRM module
• Configuring automated responses and workflows for handling customer inquiries within your industry
• Using the Agentifiq admin dashboard to monitor call activity, review conversation logs, and train your AI Receptionist with business-specific knowledge
• Integrating Agentifiq's APIs with your existing business systems (CRM, EHR, calendar, etc.) within the scope of your subscription plan and applicable documentation
• Generating aggregate reports and analytics on communication volume, response times, and engagement metrics

Permitted uses must always be consistent with applicable federal and state law, industry-specific regulations, and the terms of this AUP. If you are unsure whether a particular use is permitted, contact us at legal@agentifiq.com before proceeding.

Prohibited Uses

The following uses of the Services are strictly prohibited. This list is illustrative and not exhaustive. Agentifiq reserves the right to determine, in its reasonable discretion, that other uses not listed here are nonetheless in violation of this policy.

Spam and Unsolicited Communications

• Sending unsolicited commercial messages (spam) via any channel, including SMS, voice, or email
• Using the AI Receptionist to place outbound calls to consumers without their prior express written consent where required by the TCPA
• Uploading contact lists obtained from third-party data brokers without verified, documented consent for the specific communication channel and purpose being used
• Disguising the commercial purpose of a message or the identity of the sender
• Using deceptive subject lines, caller IDs, or sender names

Impersonation and Fraud

• Impersonating any individual, business, government agency, or other entity
• Using the AI Receptionist to simulate a human agent in a manner intended to deceive callers into believing they are speaking with a person when disclosure is required by law
• Creating fake business personas or fictitious company identities to solicit business or information
• Using the platform to conduct phishing, vishing, smishing, or any other social engineering attack
• Falsifying consent records or fabricating opt-in documentation

Data and Privacy Violations

• Collecting personal data from individuals without their knowledge and consent
• Processing personal data in ways that are incompatible with the purpose for which it was collected
• Using the platform to scrape, harvest, or systematically collect contact information from individuals who have not consented to receive communications from your organization
• Sharing personal data collected through Agentifiq with unauthorized third parties
• Attempting to identify anonymous users or de-anonymize aggregated datasets produced by the platform
• Retaining personal data beyond the periods required by your data retention policy or applicable law

Platform Integrity

• Reverse engineering, decompiling, or disassembling any part of the Agentifiq platform, APIs, or AI models
• Circumventing, disabling, or otherwise interfering with security features, rate limits, usage caps, or access controls
• Using automated scripts, bots, or crawlers to interact with the platform in ways that exceed normal use or place unreasonable load on infrastructure
• Attempting to access accounts, data, or systems belonging to other tenants or users
• Using the platform to probe, scan, or test the vulnerability of Agentifiq's systems or networks without explicit written authorization
• Attempting to train, fine-tune, or otherwise develop AI or machine learning models using outputs, transcripts, or responses generated by the Agentifiq platform without prior written permission from Agentifiq
• Reselling or sublicensing access to the Services beyond what is expressly permitted by your subscription agreement

Prohibited Content and Industries

• Using the platform in connection with illegal gambling, lottery, or sweepstakes operations
• Using the platform to market, sell, or facilitate the purchase of adult content, escort services, or sexually explicit material
• Using the platform in connection with firearms trafficking, the sale of illegal weapons, or unlicensed firearms dealers
• Using the platform to market, sell, or facilitate access to controlled substances, prescription drugs without a valid prescription, or illicit drugs
• Using the platform for multi-level marketing (MLM) schemes, pyramid schemes, or get-rich-quick promotions
• Using the platform to recruit for organizations that engage in hate speech, discrimination, or violence
• Using the platform in connection with debt collection practices that violate the Fair Debt Collection Practices Act (FDCPA)

AI & Voice Services Specific Rules

The AI Receptionist and associated voice services are subject to additional rules in recognition of the unique responsibilities that come with deploying AI in customer-facing voice interactions.

Disclosure of AI Nature

Tenants are responsible for ensuring compliance with all applicable state and federal laws requiring disclosure that a caller is interacting with an automated system or artificial intelligence. As of the effective date of this policy, explicit AI disclosure to callers is required or strongly advisable in the following jurisdictions:

• California: Business and Professions Code Section 17940 requires disclosure that a caller is communicating with a bot when asked, and prohibits bots from claiming to be human.
• Illinois: Disclosure requirements apply in certain contexts under the Illinois Artificial Intelligence Video Interview Act and related guidance, particularly in employment and consumer services contexts.

Agentifiq's AI Receptionist includes a default greeting that identifies the caller as being connected to an AI-powered system. Tenants must not modify their AI Receptionist configuration in ways that suppress or contradict this disclosure where it is legally required.

Call Recording and Consent

Agentifiq's AI Receptionist may generate transcripts and summaries of calls. Where call audio is recorded or where real-time transcription occurs, tenants are responsible for ensuring compliance with applicable wiretapping and call recording consent laws. In particular:

• Two-party consent states (including California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington) require the consent of all parties to a phone call before the call may be recorded.
• Tenants must configure their AI Receptionist's greeting to include a call recording disclosure in two-party consent states where recordings or transcripts are enabled.
• Agentifiq provides configurable greeting text to support this requirement. Tenants are responsible for ensuring the disclosure is accurate and legally sufficient in their jurisdiction.

Do Not Call Compliance

• Tenants must not use the AI Receptionist or any platform feature to place outbound calls to numbers registered on the National Do Not Call Registry without valid prior express written consent from the called party.
• If you conduct outbound calling campaigns using Agentifiq infrastructure, you are responsible for scrubbing your call lists against the DNC registry before each campaign and maintaining records of that scrubbing process.
• Tenants must honor individual DNC requests and remove numbers from their call lists within 30 days of the request.

Emergency Calls

• The AI Receptionist must never be configured to prevent, delay, or impede callers from reaching emergency services.
• Agentifiq's default AI Receptionist configuration includes a hard-coded transfer to emergency services when a caller indicates an emergency. Tenants must not override or disable this behavior.
• The AI Receptionist is not a substitute for human operators in any context where a caller might require emergency assistance.

Healthcare AI Restrictions

• The AI Receptionist must not be used to provide, suggest, or imply medical advice, clinical recommendations, or medical diagnoses.
• Healthcare tenants must follow the additional rules set out in Agentifiq's HIPAA & Healthcare Data Notice.
• AI Receptionist interactions in healthcare settings must clearly direct callers with medical questions to speak with a licensed healthcare professional.

SMS & Messaging Rules

All use of Agentifiq's SMS and messaging capabilities is subject to the following rules, in addition to the general prohibitions listed above:

• You must obtain valid prior express written consent before sending any marketing or promotional SMS message. Transactional messages require express consent appropriate to the communication type.
• All SMS programs must comply with TCPA, the CTIA Messaging Principles and Best Practices, and applicable carrier guidelines for 10DLC messaging.
• You must honor opt-out requests within the timeframe required by applicable law (generally, within the next message or within 10 business days, whichever is sooner).
• Messages must clearly identify the sending business and include instructions for opting out in any initial or promotional message.
• You must not send messages at times prohibited by the TCPA (before 8 a.m. or after 9 p.m. local time of the called party) without express permission from the recipient to receive messages at those times.
• You must not use SMS to send content that is illegal, deceptive, obscene, or in violation of any other provision of this AUP.
• Automated SMS messages must not falsely represent themselves as being sent by a human.
• Tenants must maintain records of SMS opt-ins, opt-outs, and message logs for a minimum of 5 years.

For full details on Agentifiq's SMS programs, opt-in and opt-out procedures, and carrier compliance information, see our SMS Terms & Opt-In Policy.

Enforcement

Agentifiq monitors platform usage for compliance with this AUP through automated systems and, where necessary, human review. We may take the following actions in response to violations:

• Warning: For minor or first-time violations, we may issue a written warning and require corrective action within a specified timeframe.
• Feature restriction: We may disable specific features (such as SMS sending or outbound calling) while an investigation is underway or as a corrective measure.
• Suspension: We may temporarily suspend access to the Services while we investigate a potential violation or pending resolution of a compliance issue.
• Termination: We may terminate access to the Services immediately and without notice for serious, repeated, or willful violations of this AUP, or for any use that exposes Agentifiq or its users to legal liability.
• Legal referral: For violations that appear to constitute criminal conduct or that cause harm to others, we may report the conduct to law enforcement or regulatory agencies and cooperate fully with any resulting investigation.

Agentifiq will make reasonable efforts to provide notice before taking enforcement action, except where immediate action is necessary to prevent ongoing harm, protect platform integrity, or comply with legal requirements. Termination of access does not entitle the terminated tenant to a refund of any prepaid subscription fees.

Tenants have the right to appeal enforcement actions by contacting legal@agentifiq.com within 14 days of receiving notice of the action. Agentifiq will review appeals in good faith and respond within a reasonable timeframe.

Reporting Violations

If you believe that a tenant, user, or third party is using Agentifiq's platform in violation of this AUP, or if you have received an unsolicited communication that you believe originated from Agentifiq-powered infrastructure, we want to know about it. Please report concerns to:

We investigate all credible reports and take appropriate action consistent with this AUP, our Terms of Service, and applicable law. We maintain the confidentiality of reporters to the extent permitted by law.

Changes to This Policy

Agentifiq reserves the right to update this Acceptable Use Policy at any time to reflect changes in our Services, applicable law, or industry best practices. We will post updated versions of this policy on our website with a revised effective date. For material changes, we will notify tenants via email at least 14 days before the updated policy takes effect, unless a shorter notice period is necessary to comply with legal requirements or address urgent safety concerns.

Continued use of the Services after the effective date of an updated AUP constitutes acceptance of the revised terms. If you do not agree with changes to this policy, you must discontinue use of the Services before the effective date of the change.

Contact

For questions about this Acceptable Use Policy or to report a suspected violation, contact us: