Your practice never closes at 5pm — neither should your receptionist.

Agentifiq operates as a Business Associate and signs a BAA with every healthcare client. The AI does not store PHI in conversation logs beyond what is passed directly to your EHR integration. All data in transit uses TLS 1.3, and at-rest storage follows HIPAA-required encryption standards.

Yes — through our read-only EHR MCP adapter. The AI can confirm appointment details, check availability, and pull basic patient info to personalize the interaction. Write operations (booking, refill requests) go through your existing EHR workflows, so your staff retains full control.

The AI is trained to immediately recognize emergency language and transfer the call to a live staff member or 911. Emergency escalation rules are configured per practice and cannot be overridden by the patient.

Yes. The AI collects the patient name, date of birth, medication name, and pharmacy details, then routes the request to your EHR's refill workflow or sends an internal notification to your clinical staff for review. No prescriptions are generated automatically.

Per our standard configuration, the AI identifies itself as a virtual assistant at the start of every call. Healthcare practices can customize the disclosure language to meet state-specific requirements. We never configure the AI to deny being an AI when sincerely asked.

The AI can answer common coverage questions, collect insurance details for new patients, and trigger an eligibility verification check through supported payer APIs. Complex authorization questions are transferred to your billing team.